Orders

We will send you an email confirmation as soon as your order has gone through. This will contain your order number, shipping and billing address as well as what you ordered. 

If you did not receive an order confirmation then please check your junk inbox and if you still don't have one then please contact our customer service team at info@theluxuriousshop.com.

Yes, you can change the shipping address and contact details on your order as long as the order has not yet been dispatched. Please contact our customer service team by emailing info@theluxuriousshop.com or starting a live chat to do so.

Yes, you can cancel your order at anytime as long as it has not been dispatched. Please contact us by email or live chat to cancel it.

If you have forgotten your password for your account then you can click on the forgotten password link when trying to sign in and this will send you an email to reset your password.

If you can't remember the email address you used or you are having trouble signing in then please contact our customer support team at info@theluxuriousshop.com.

Payments

At The Luxurious Shop we accept several different methods of payment. We accept all credit card and debit card payments including Apple Pay and Google Pay. We also have payment plans available such as Clearpay, Klarna and Laybuy.

Clearpay allows you to split your payment into 4 instalments which you pay off every 2 weeks. You can learn more about Clearpay here .

Laybuy is a payment plan which spilts the total payment into 6 instalments which you pay off every week for 6 weeks. You can learn more about Laybuy here .

With Klarna you can pay for your item 30 days after you have ordered it which allows you to ‘try before you buy’. You can also split the cost over 3 payments. Click here to learn more about Klarna.

Payments may be declined at checkout due to insufficient funds or a block being placed by your bank. If this happens please contact your card provider for more details. For any further assistance please contact our support team at info@theluxuriousshop.com.

Returns

If you wish to return your order please fill out your returns form that came with your order and then ship it back to the returns address which can be found at the top of your returns form. If you have lost your returns form and would like a new one then please contact us at info@theluxuriousshop.com.

We will refund you once we have your return back. Refunds usually take 2-5 working days to show up in your bank account but can occasionally take up to 10 working days.

We will process a refund as soon as we get your return back. Refunds usually take 2-5 working days to show up in your bank account but can occasionally take up to 10 working days.

You have 14 days from the day your order was delivered to return it.

Yes, you can exchange your purchase for anything else we have available on our website, no matter what price it is. If the item you are wanting to exchange for is more expensive than the item you purchased then we will send you an invoice to pay the difference. If it is cheaper then we will refund the difference.

We also accept size exchanges if what you purchased does not fit correctly.

If you wish to exchange something then please write what you would like to exchange for on your returns form.

Non-returnable items are :

- Gift Cards

- Socks

- Underwear

Shipping

Once your order has been dispatched, you will receive an email to say that your order is on its way. In this email there will be a DHL Express tracking number which you can click and it will take you to the DHL website where you can track your order.

Yes, we are able to ship internationally to any country with DHL. Select International shipping at checkout.

Shipping is free for all orders being delivered to a UK address. 

International shipping costs £12.50.

We have Saturday delivery available as an option at checkout which will guarantee your order will be delivered on Saturday. Orders are not delivered on Sunday.

For any other questions you may have, please email info@theluxuriousshop.com or contact us via live chat.