Orders

We will send you an email confirmation as soon as your order has gone through. This will contain your order number, shipping and billing address as well as what you ordered. 

If you did not receive an order confirmation then please check your junk inbox and if you still don't have one then please contact our customer service team at info@theluxuriousshop.com.

Yes, you can change the shipping address and contact details on your order as long as the order has not been dispatched yet. Please contact our customer service team by emailing info@theluxuriousshop.com or starting a live chat to do so.

Yes, you can cancel your order at anytime as long as it has not been dispatched. Please contact us by email or live chat to cancel it.

If you have forgotten your password for your account then you can click on the forgotten password link when trying to sign in and this will send you an email to reset your password.

If you can't remember the email address you used or you are having trouble signing in then please contact our customer support team at info@theluxuriousshop.com.

Payments

At The Luxurious Shop we accept 3 different methods of payment. We accept all credit card and debit card payments including apple pay. We also have payment plans available such as Clearpay and Laybuy.

Clearpay allows you to split your payment into 4 instalments which you pay off every 2 weeks. You can learn more about Clearpay here .

Laybuy is a payment plan which spilts the total payment into 6 instalments which you pay off every week for 6 weeks. You can learn more about Laybuy here .

Payments may be declined at checkout due to insufficient funds or a block being placed by your bank. If this happens please contact your card provider for more details. For any further assistance please contact our support team at info@theluxuriousshop.com.

Returns

If you wish to return your order please email us first at info@theluxuriousshop.com so we can send you the returns address and arrange a return. Please also fill out the returns form that comes with your order and include this in the parcel you are returning.

We will refund you once we have your return back. Refunds usually take 2-5 days to show up in your bank account.

We will process a refund as soon as we get your return back. Refunds usually take 2-5 days to show up in your bank account.

You have 14 days from the day your order was delivered to return it.

Yes, you can exchange your purchase for anything else we have available on our website, no matter what price it is. If the item you are wanting to exchange for is more expensive than the item you purchased then we will send you an invoice to pay the balance. If it is cheaper then we will refund the difference.

We also accept size exchanges if what you purchased does not fit correctly.

If you wish to exchange something then please contact us at info@theluxuriousshop.com or speak to us via live chat.

Non-returnable items are :

- Gift Cards

- Socks

- Underwear

Shipping

Once your order has been dispatched, you will receive an email to say that your order is on its way. In this email there will be a DHL Express tracking number which you can click and it will take you to the DHL website where you can track your order.

We offer a free next day delivery service on all orders placed before 4pm. So if you order something before 4pm, it will be delivered the following day (excluding weekends). 

Any orders placed after 4pm will be delivered within 2 working days and any orders placed after 4pm on a Friday will be shipped the following Monday.

Yes, we are able to ship internationally to any country with DHL. Select International shipping at checkout.

Shipping is free for all orders being delivered to a UK address. 

International shipping costs £12.50.

We have Saturday delivery available as an option at checkout which will guarantee your order will be delivered on Saturday. Orders are not delivered on Sunday.

For any other questions you may have, please email info@theluxuriousshop.com or contact us via live chat.