RETURNS

Returns Policy:

Extended Christmas Returns Policy:

We can offer an exchange or credit note for any items purchased after Thursday 9th November 2023 providing they are returned by Thursday 4th January 2023 in perfect saleable condition, unworn and with all original packaging and original tags still attached. Refunds will only be offered in accordance with our standard returns policy.

We have a 14-day return policy, which means you can return your order to us within 14 days of receiving it for a full refund or for an exchange.

To help prevent returns, if you have any questions about product fit or want any measurements then please contact us and we will be happy to supply these for you.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with original tags still attached.

Additional non-returnable items:
- Gift cards
- Socks
- Underwear
- Earrings

How to return an item:
We ask that you please fill out the returns form that came with your order and include this in your returns parcel. If you wish to exchange your item for something else or for a different size please select the 'exchange' option and write down what you would like to exchange for.

Please do not send your purchase back to the manufacturer.

Returns address:

The Luxurious Shop
Returns Department
106 Grace Road
Leicester
LE2 8AZ

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 2-10 working days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@theluxuriousshop.com.

Faulty Items 
If your item from your order is faulty then please contact us and we can offer you an exchange or a full refund.

Exchanges (if applicable)
We offer exchanges if sizes are too big or too small or if items are faulty. If you need to exchange something, please fill out your returns form and write down the product/size you would like to exchange for.

Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Once the product has reached you, it is your responsibility. We can not take responsibility for items going missing when you are returning them to us. You, as the customer, are fully responsible to make sure your return gets back to us.